One in Five Shoppers Prefer Live Chat

Bold Software released its annual research on the effectiveness of live chat technology today, collaborating with the e-tailing group on a blind survey of 1,000 regular Internet shoppers. The 2011 findings include several interesting insights for internet retailers. One in five shoppers, for example, prefers live chat more than any other… [[ This is a […]

Live Chat Advantage – Deeper Engagement, More Conversions

77 percent of live chat software vendor Bold Software's clients believe that live chat is critical with 34 perent saying it (live chat) was very or extremely critical.  Some other interesting information from the survey includes:  – 23 percent of the e-commerce sites surveyed said that of those customers that engaged with them in a… […]